Salesforce Powers Williams-Sonoma’s AI Support

Salesforce announced that retailer Williams-Sonoma, Inc. is using Agentforce 360 to develop and deploy AI agents that enhance customer service and elevate the shopping experience.

All the company’s brands are well known for delivering standard service and expertise.

With premium offerings, Williams-Sonoma, Inc. fosters customer engagement and provides tailored shopping experience both online and in-store.

Beyond customer support, Williams-Sonoma, Inc. is creating a Sous Chef AI agent, called Olive, on the Agentforce 360 Platform. Olive is developed to help users on the Williams Sonoma site interact with multiple options.

Leveraging advanced reasoning and intent recognition, Olive will be able to create personalized experiences. The AI agent will also recommend factoring in past purchases to provide tailored suggestions that enhance every shopping experience.

“We’re focused on advancing the exceptional customer service our brands are known for,”

said Williams-Sonoma, Inc. President and CEO Laura Alber.

“Agentforce 360 gives our teams the tools to better understand and respond to each customer’s needs quickly and effectively — helping us deliver personalized experiences at scale.”