Eastern Bank Launches Smart ChatBOTs to Supercharge Their Online Banking Charged with enhancing the digital banking experience for its customers, Eastern Bank’s head of customer service originally thought that mandate meant heavy development work, months of implementation time and a big bang style launch. #customer #relationships #chatbots Continue Reading
Learn how businesses are succeeding in the new world of digital experiences. This content should help us understand how companies have reacted to the pandemic, and how consumers have changed their behaviour—and what’s working for them. #Business #ImproveTeamWork Continue Reading
Move beyond the cookie. Businesses are 67% better at closing deals when their marketing and sales teams are aligned #BoostRevenue #Business #ImproveTeamWork Continue Reading
The CIO Playbook for Employee Experience Whether your employees are working from home or returning to the workplace, IT has a huge role in helping everyone do their best. #Employee #Experience #e-learning Continue Reading
Innovation Imperative: Investing in the Digital Workplace in a Fragmented Age Digital Innovation with Frost and Sullivan Read why IT leaders should have one major goal – achieving a seamless digital workplace. #digital #workplace Continue Reading
Shopper-First Retailing Report Read our latest research to learn more about today’s retail landscape through the actions, voices,… Continue Reading
Connected Shoppers Report To anyone paying attention, it’s no surprise that retail is in the midst of a… Continue Reading
Trends in Retail and Consumer Goods Marketing From integrated retail experiences to personalized customer journeys, discover the trends redefining retail and consumer goods marketing. #marketing #customer #journeys Continue Reading
Digital’s Role in Store Re-Openings Are you like the many companies shifting focus (and budgets) from acquiring new customers to retaining and cultivating loyalty in existing customers #digital #experiences #on-demand Continue Reading
How Data Can Boost Enrollment & Revenue Post-COVID Are you like the many companies shifting focus (and budgets) from acquiring new customers to retaining and cultivating loyalty in existing customers #digital #experiences #on-demand Continue Reading